Affected Components: Platform

Jun 4, 06:00:00 GMT+0
Identified - We want to notify you about the approaching maintenance window for upgrading OX Cloud to OX App Suite v8.49 in June. Open-Xchange will provide detailed release notes, a summary of the changes, and the confirmed start time for the maintenance shortly..

Affected Components: Platform

May 20, 05:00:00 GMT+0
Identified - Short description of planned tasks: \- Housekeeping tasks on backend systems Expected Impact: \- During the period there is the possibility of brief interruptions to certain services. Please note that a complete suspension of all the services during the whole period is unlikely..

Affected Components: Platform

May 19, 06:00:00 GMT+0
Identified - Short description of planned tasks: \- Housekeeping tasks on backend systems Expected Impact: \- During the period there is the possibility of brief interruptions to certain services. Please note that a complete suspension of all the services during the whole period is unlikely..

Duration: 5 hours and 15 minutes

Affected Components: SMTP, IMAP, POP3, HTTP, PROVISIONING, Platform

May 12, 23:00:00 GMT+0
Identified - Short description of planned tasks: \- Housekeeping tasks on backend systems Expected Impact: \- During the period there is the possibility of brief interruptions to certain services. Please note that a complete suspension of all the services during the whole period is unlikely..

May 12, 23:00:01 GMT+0
Identified - Maintenance is now in progress.

May 13, 04:15:00 GMT+0
Completed - Maintenance has completed successfully..

Duration: 6 hours

Affected Components: Platform

May 4, 23:00:00 GMT+0
Identified - Short description of planned tasks: \- Housekeeping tasks on backend systems Expected Impact: \- During the period there is the possibility of brief interruptions to certain services. Please note that a complete suspension of all the services during the whole period is unlikely..

May 4, 23:00:01 GMT+0
Identified - Maintenance is now in progress.

May 5, 05:00:00 GMT+0
Completed - Maintenance has completed successfully.

Duration: 2 hours

Affected Components: Platform

Apr 27, 09:32:16 GMT+0
Identified - Please be advised that the planned and previously communicated maintenance window will begin one hour earlier than originally scheduled. The planned changes will be carried out as previously communicated, and the duration of the maintenance window remains unchanged..

Apr 30, 05:00:00 GMT+0
Identified - This OX Cloud platform update includes the following main features: \- Since our planned sunsetting of our OX Sync App at the end of 2025, Android users have had to rely on third-party apps to synchronize contacts and calendars to their Android devices over CalDAV and CardDAV. In close partnership with bitfire web engineering GmbH, we now recommend users download its free-of-charge DAVx⁵ Select app from the Google Play Store, which will allow them to synchronize contacts and calendars between OX App Suite and Android devices. Starting with OX App Suite v8.48, our "Connect Your Device Wizard" provides an easy way to configure bitfire's DAVx⁵ Select app from within OX App Suite. Users will benefit from a guided onboarding process, making it easier than ever to configure synchronization in just a few steps. More information can be found in our latest OX Blog post here: <https://blog.open-xchange.com/introducing-davx-select-a-seamless-new-android-sync-experience-for-ox-app-suite> \- Renamed Vacation notice to Automatic Replies to better cover professional and personal use cases. \- Additionally, this OX App Suite release contains bug fixes and several improvements. A full list can be found here: <https://documentation.open-xchange.com/appsuite/releases/8.48/changelogs/ui.html> and <https://documentation.open-xchange.com/appsuite/releases/8.48/changelogs/middleware.html> Fixes to the OX Cloud platform in this release include: \- <https://documentation.open-xchange.com/appsuite/releases/8.48/> Expected Impact: \- No user impact is expected.

Apr 30, 05:00:01 GMT+0
Identified - Maintenance is now in progress.

Apr 30, 07:00:00 GMT+0
Completed - Maintenance has completed successfully.

Duration: 2 hours

Affected Components: Platform

Apr 2, 06:00:00 GMT+0
Identified - This OX Cloud platform update includes the following main feature: \- Users can now save or download emails via keyboard shortcuts. This is particularly useful for employees who regularly export messages to external systems, such as electronic archiving solutions. \- In addition, users can now join public meetings directly from team calendars with a single click. Instead of manually editing the event, adding themselves as an attendee, and accepting the appointment, they can add themselves to the attendee list in one step. \- Additionally, this OX App Suite release brings a range of user experience improvements across mail, calendar and task components. A list of all improvements can be found here: <https://documentation.open-xchange.com/appsuite/releases/8.47/changelogs/ui.html> Fixes to the OX Cloud platform in this release include: \- <https://documentation.open-xchange.com/appsuite/releases/8.47/> Expected Impact: \- No user impact is expected.

Apr 2, 06:00:01 GMT+0
Identified - Maintenance is now in progress.

Apr 2, 08:00:00 GMT+0
Completed - Maintenance has completed successfully.

Duration: 4 hours

Affected Components: Platform

Mar 25, 06:00:00 GMT+0
Identified - Short description of planned tasks: \- Housekeeping tasks on backend systems Expected Impact: \- The main focus of this release is to improve the quality and stability of Dovecot Pro. During the period there is the possibility of brief interruptions to certain services. Please note that a complete suspension of all the services during the whole period is unlikely..

Mar 25, 06:00:01 GMT+0
Identified - Maintenance is now in progress.

Mar 25, 10:00:00 GMT+0
Completed - Maintenance has completed successfully.

Duration: 4 hours

Affected Components: Platform

Mar 18, 06:00:01 GMT+0
Identified - Maintenance is now in progress.

Mar 18, 10:00:00 GMT+0
Completed - Maintenance has completed successfully.

Mar 18, 06:00:00 GMT+0
Identified - Short description of planned tasks: \- Housekeeping tasks on backend systems Expected Impact: \- The main focus of this release is to improve the quality and stability of Dovecot Pro. During the period there is the possibility of brief interruptions to certain services. Please note that a complete suspension of all the services during the whole period is unlikely..

Duration: 4 hours

Affected Components: Platform

Mar 11, 06:00:00 GMT+0
Identified - Short description of planned tasks: \- Housekeeping tasks on backend systems Expected Impact: \- The main focus of this release is to improve the quality and stability of Dovecot Pro. During the period there is the possibility of brief interruptions to certain services. Please note that a complete suspension of all the services during the whole period is unlikely..

Mar 11, 06:00:01 GMT+0
Identified - Maintenance is now in progress.

Mar 11, 10:00:00 GMT+0
Completed - Maintenance has completed successfully.

Duration: 1 hour

Affected Components: SMTP, IMAP, POP3, HTTP, PROVISIONING, Platform

Mar 3, 07:00:00 GMT+0
Identified - Short description of planned tasks: \- Housekeeping tasks on backend systems Expected Impact: \- During the period there is the possibility of brief interruptions to certain services. Please note that a complete suspension of all the services during the whole period is unlikely..

Mar 3, 07:00:01 GMT+0
Identified - Maintenance is now in progress.

Mar 3, 08:00:00 GMT+0
Completed - Maintenance has completed successfully.

Duration: 2 hours

Affected Components: Platform

Feb 26, 07:00:00 GMT+0
Identified - This OX Cloud platform update includes the following main feature: \- This OX App Suite release brings a range of user experience improvements across mail, calendar and task components. A list of all improvements can be found here: <https://documentation.open-xchange.com/appsuite/releases/8.46/changelogs/ui.html> \- With this release, Open-Xchange adds support for Brand Indicators for Message Identification (BIMI). Activation will take place during an upcoming maintenance window. Open-Xchange will provide further details ahead of the deployment on the OX Cloud platform. Fixes to the OX Cloud platform in this release include: \- <https://documentation.open-xchange.com/appsuite/releases/8.46/> Expected Impact: \- No user impact is expected.

Feb 26, 07:00:01 GMT+0
Identified - Maintenance is now in progress.

Feb 26, 09:00:00 GMT+0
Completed - Maintenance has completed successfully.

Duration: 4 hours

Affected Components: Platform

Feb 4, 06:00:00 GMT+0
Identified - Short description of planned tasks: \- Housekeeping tasks on backend systems Expected Impact: \- The main focus of this release is to improve the quality and stability of Dovecot Pro. During the period there is the possibility of brief interruptions to certain services. Please note that a complete suspension of all the services during the whole period is unlikely..

Feb 4, 06:00:01 GMT+0
Identified - Maintenance is now in progress.

Feb 4, 10:00:00 GMT+0
Completed - Maintenance has completed successfully.

Duration: 2 hours

Affected Components: Platform

Jan 29, 07:00:01 GMT+0
Identified - Maintenance is now in progress.

Jan 29, 09:00:00 GMT+0
Completed - Maintenance has completed successfully.

Jan 29, 07:00:00 GMT+0
Identified - This OX Cloud platform update includes the following main features: \- This release introduces Email Snooze, a new way to manage your inbox by temporarily setting messages aside until you’re ready to deal with them. Snoozed emails return at the time you choose, helping you stay focused and keeping your inbox organized. The functionality will be available exclusively for all OX Cloud users with the Productivity package. \- This OX App Suite release brings a range of user experience improvements across mail, calendar and portal components. The overall interface behaves more consistently, accessibility has been improved — including refinements to keyboard navigation and focus handling. A list of all improvements can be found here: <https://documentation.open-xchange.com/appsuite/releases/8.45/changelogs/ui.html> Fixes to the OX Cloud platform in this release include: \- <https://documentation.open-xchange.com/appsuite/releases/8.45/> Expected Impact: \- No user impact is expected.

Duration: 4 hours

Affected Components: Platform

Jan 28, 06:00:01 GMT+0
Identified - Maintenance is now in progress.

Jan 28, 10:00:00 GMT+0
Completed - Maintenance has completed successfully.

Jan 28, 06:00:00 GMT+0
Identified - Short description of planned tasks: \- Housekeeping tasks on backend systems Expected Impact: \- The main focus of this release is to improve the quality and stability of Dovecot Pro. During the period there is the possibility of brief interruptions to certain services. Please note that a complete suspension of all the services during the whole period is unlikely..

Duration: 4 hours

Affected Components: Platform

Jan 21, 06:00:01 GMT+0
Identified - Maintenance is now in progress.

Jan 21, 10:00:00 GMT+0
Completed - Maintenance has completed successfully.

Jan 21, 06:00:00 GMT+0
Identified - Short description of planned tasks: \- Housekeeping tasks on backend systems Expected Impact: \- The main focus of this release is to improve the quality and stability of Dovecot Pro. During the period there is the possibility of brief interruptions to certain services. Please note that a complete suspension of all the services during the whole period is unlikely..

Duration: 2 hours

Affected Components: Platform

Dec 17, 07:00:00 GMT+0
Identified - This OX Cloud platform update includes the following main features: \- A wide range of fixes improving accessibility, consistency, and reliability across mail, calendar, and task features. A list of all improvement can be found here: <https://documentation.open-xchange.com/appsuite/releases/8.44/changelogs/ui.html> Fixes to the OX Cloud platform in this release include: \- <https://documentation.open-xchange.com/appsuite/releases/8.44/> Expected Impact: \- No user impact is expected.

Dec 17, 07:00:01 GMT+0
Identified - Maintenance is now in progress.

Dec 17, 09:00:00 GMT+0
Completed - Maintenance has completed successfully.

Duration: 2 hours

Affected Components: Platform

Dec 12, 04:00:01 GMT+0
Identified - Maintenance is now in progress.

Dec 12, 06:00:00 GMT+0
Completed - Maintenance has completed successfully.

Dec 12, 04:00:00 GMT+0
Identified - Short description of planned tasks: \- Housekeeping tasks on backend systems Expected Impact: \- During the period there is the possibility of brief interruptions to certain services. Please note that a complete suspension of all the services during the whole period is unlikely..

Duration: 4 hours

Affected Components: Platform

Dec 10, 04:00:01 GMT+0
Identified - Maintenance is now in progress.

Dec 10, 08:00:00 GMT+0
Completed - Maintenance has completed successfully.

Dec 10, 04:00:00 GMT+0
Identified - Short description of planned tasks: \- Housekeeping tasks on backend systems Expected Impact: \- During the period there is the possibility of brief interruptions to certain services. Please note that a complete suspension of all the services during the whole period is unlikely..

Duration: 2 hours

Affected Components: Platform

Dec 4, 07:00:00 GMT+0
Identified - This OX Cloud platform update includes the following main features: \- A wide range of fixes improving accessibility, consistency, and reliability across mail, calendar, and task features. A list of all improvement can be found here: <https://documentation.open-xchange.com/appsuite/releases/8.44/changelogs/ui.html> Fixes to the OX Cloud platform in this release include: \- <https://documentation.open-xchange.com/appsuite/releases/8.44/> Expected Impact: \- No user impact is expected.

Dec 4, 07:00:01 GMT+0
Identified - Maintenance is now in progress.

Dec 4, 09:00:00 GMT+0
Completed - Maintenance has completed successfully.

Duration: 8 days, 20 hours and 52 minutes

Dec 1, 17:05:32 GMT+0
Monitoring - The Service Degradation has been resolved and all Service operations are back to normal. We will closely monitor the platform for the next hours. We'd like to apologise again for any inconvenience this Service Degradation may have cause to you..

Dec 10, 13:57:56 GMT+0
Resolved - This incident has been resolved..

Duration: 2 minutes

Nov 30, 17:40:00 GMT+0
Identified - A Service Degradation on the platform was detected and is confirmed. All affected services get investigated now. We keep you updated within your ticket about any news on this. We apologize for any inconveniences..

Nov 30, 18:40:00 GMT+0
Resolved - The Service Degradation has been closed..

Duration: 5 hours

Affected Components: Platform

Nov 20, 06:00:01 GMT+0
Identified - Maintenance is now in progress.

Nov 20, 11:00:00 GMT+0
Completed - Maintenance has completed successfully.

Nov 20, 06:00:00 GMT+0
Identified - Short description of planned tasks: \- Housekeeping tasks on backend systems Expected Impact: \- During the period there is the possibility of brief interruptions to certain services. Please note that a complete suspension of all the services during the whole period is unlikely..

Duration: 2 hours

Affected Components: Platform

Nov 5, 07:00:00 GMT+0
Identified - This OX Cloud platform update includes the following main features: \- A wide range of fixes improving accessibility, consistency, and reliability across mail, calendar and task features. A list of all improvements can be found here: <https://documentation.open-xchange.com/appsuite/releases/8.43/changelogs/ui.html#fixed> Fixes to the OX Cloud platform in this release include: \- <https://documentation.open-xchange.com/appsuite/releases/8.43/> Expected Impact \- No user impact is expected.

Nov 5, 07:00:01 GMT+0
Identified - Maintenance is now in progress.

Nov 5, 09:00:00 GMT+0
Completed - Maintenance has completed successfully.

Duration: 4 hours

Affected Components: Platform

Nov 4, 02:00:00 GMT+0
Identified - Short description of planned tasks: \- Housekeeping tasks on backend systems Expected Impact: \- During the period there is the possibility of brief interruptions to certain services. Please note that a complete suspension of all the services during the whole period is unlikely..

Nov 4, 02:00:01 GMT+0
Identified - Maintenance is now in progress.

Nov 4, 06:00:00 GMT+0
Completed - Maintenance has completed successfully.

Duration: 1 minute

Affected Components: Platform

Oct 29, 07:00:00 GMT+0
Identified - This OX Cloud platform update includes the following main features: \- A wide range of fixes improving accessibility, consistency, and reliability across mail, calendar and task features. A list of all improvements can be found here: <https://documentation.open-xchange.com/appsuite/releases/8.43/changelogs/ui.html#fixed> Fixes to the OX Cloud platform in this release include: \- <https://documentation.open-xchange.com/appsuite/releases/8.43/> Expected Impact \- No user impact is expected.

Oct 29, 06:32:06 GMT+0
Identified - The maintenance window has been canceled. We have to inform you, that our scheduled maintenance will be postponed. A new maintenance window will be created shortly..

Oct 29, 06:32:46 GMT+0
Completed - The maintenance window has been canceled. We have to inform you, that our scheduled maintenance will be postponed. A new maintenance window will be created shortly..

Duration: 17 minutes

Oct 29, 04:38:00 GMT+0
Identified - A Service Degradation on the platform was detected and is confirmed. All affected services get investigated now. We keep you updated within your ticket about any news on this. We apologize for any inconveniences..

Oct 29, 06:03:38 GMT+0
Monitoring - The Service Degradation has been resolved and all Service operations are back to normal. We will closely monitor the platform for the next hours. We'd like to apologise again for any inconvenience this Service Degradation may have cause to you..

Oct 29, 06:06:22 GMT+0
Resolved - The Service Degradation has been closed..

Duration: 4 hours

Affected Components: Platform

Oct 29, 01:00:00 GMT+0
Identified - Short description of planned tasks: \- Housekeeping tasks on backend systems Expected Impact: \- During the period there is the possibility of brief interruptions to certain services. Please note that a complete suspension of all the services during the whole period is unlikely..

Oct 29, 01:00:01 GMT+0
Identified - Maintenance is now in progress.

Oct 29, 05:00:00 GMT+0
Completed - Maintenance has completed successfully.

Duration: 3 hours and 23 minutes

Oct 11, 18:30:00 GMT+0
Identified - A Service Degradation on the platform was detected and is confirmed. All affected services get investigated now. We keep you updated within your ticket about any news on this. We apologize for any inconveniences..

Oct 11, 19:54:05 GMT+0
Identified - We still investigate the root cause of the affected services. As soon as new information are available we update you in your ticket..

Oct 11, 20:40:08 GMT+0
Identified - We still investigate the root cause of the affected services. As soon as new information are available we update you in your ticket..

Oct 11, 20:53:36 GMT+0
Monitoring - The Service Degradation has been resolved and all Service operations are back to normal. We will closely monitor the platform for the next hours. We'd like to apologise again for any inconvenience this Service Degradation may have cause to you..

Oct 11, 21:53:16 GMT+0
Resolved - The Service Degradation has been closed..

Duration: 5 hours and 17 minutes

Affected Components: Platform

Sep 1, 19:24:12 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

Sep 1, 18:50:21 GMT+0
Identified - We are continuing to work on a fix for this incident..

Sep 1, 17:30:00 GMT+0
Identified - We are continuing to work on a fix for this incident..

Sep 1, 14:50:00 GMT+0
Identified - We are currently working on fixing the problem asap.

Sep 1, 18:26:26 GMT+0
Identified - We are continuing to work on a fix for this incident..

Sep 1, 20:07:17 GMT+0
Resolved - This incident has been resolved..

Duration: 1 minute

Affected Components: Platform

Aug 6, 11:00:00 GMT+0
Resolved - The Service Degradation has been closed..

Aug 6, 10:35:00 GMT+0
Identified - A Service Degradation on the platform was detected and is confirmed. All affected services get investigated now. We keep you updated within your ticket about any news on this. We apologize for any inconveniences..

Duration: 2 hours and 56 minutes

Aug 2, 01:27:36 GMT+0
Resolved - The Service Degradation has been closed..

Aug 1, 22:31:30 GMT+0
Identified - A Service Degradation on the platform was detected and is confirmed. All affected services get investigated now. We keep you updated within your ticket about any news on this. We apologize for any inconveniences..

Aug 1, 22:53:04 GMT+0
Identified - We still investigate the root cause of the affected services. As soon as new information are available we update you in your ticket..

Aug 1, 23:02:37 GMT+0
Monitoring - The Service Degradation has been resolved and all Service operations are back to normal. We will closely monitor the platform for the next hours. We'd like to apologise again for any inconvenience this Service Degradation may have cause to you..

Aug 1, 23:39:14 GMT+0
Identified - We still investigate the root cause of the affected services. As soon as new information are available we update you in your ticket..

Aug 2, 00:26:55 GMT+0
Identified - We still investigate the root cause of the affected services. As soon as new information are available we update you in your ticket..

Aug 2, 00:49:49 GMT+0
Monitoring - The Service Degradation has been resolved and all Service operations are back to normal. We will closely monitor the platform for the next hours. We'd like to apologise again for any inconvenience this Service Degradation may have cause to you..

Duration: 5 hours and 55 minutes

Affected Components: Platform

Jul 17, 13:45:00 GMT+0
Investigating - \[We still investigate the root cause of the affected services. As soon as new information are available we update you in your ticket.\](https://eu.oxcloud-status.net/cmd7fv2ch00feqe4oebfz8mrj).

Jul 17, 13:20:00 GMT+0
Investigating - .

Jul 17, 13:20:00 GMT+0
Investigating - We are currently investigating this incident..

Jul 17, 18:25:00 GMT+0
Investigating - We'd like to inform you that we detected a Service Degradation. 3rd party clients are affected all the time - Webmail should work partly. We apologize for any inconvenience this Degradation may create and will give you an update as soon as possible..

Jul 17, 19:15:00 GMT+0
Resolved - This incident has been resolved..