cloud-us - Notice history

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Jul 2025
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Notice history

Sep 2025

Infrastructure Maintenance September 18th
Scheduled for September 18, 2025 at 5:00 AM – 10:00 AM about 5 hours
  • Planned
    September 18, 2025 at 5:00 AM
    Planned
    September 18, 2025 at 5:00 AM

    Short description of planned tasks:

    - Housekeeping tasks on backend systems

    Expected Impact:

    - No user impact is expected

Deployment Window for OX App Suite v8.41
  • Completed
    September 04, 2025 at 8:00 AM
    Completed
    September 04, 2025 at 8:00 AM
    Maintenance has completed successfully
  • In progress
    September 04, 2025 at 6:00 AM
    In progress
    September 04, 2025 at 6:00 AM
    Maintenance is now in progress
  • Planned
    September 04, 2025 at 6:00 AM
    Planned
    September 04, 2025 at 6:00 AM

    This OX Cloud platform update includes the following main feature:

    - This update introduces our brand-new Signature Designer, making it easier than ever to create professional-looking email signatures without any design skills.

    - We've also added support for the Greek language, refreshed translations, and introduced a handy feature toggle for Mail Statistics.

    - A range of fixes enhance everyday use - from clearer timezone naming in the calendar to improved accessibility in mail composition and a smoother experience on iPad. All of this comes together to make things easier and more efficient.

    Fixes to the OX Cloud platform in this release include:

    - https://documentation.open-xchange.com/appsuite/releases/8.41/

    Expected Impact

    - No user impact is expected

Customers are unable to log in
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Update
    Update
    We are continuing to work on a fix for this incident.
  • Update
    Update
    We are continuing to work on a fix for this incident.
  • Update
    Update
    We are continuing to work on a fix for this incident.
  • Identified
    Identified

    We are currently working on fixing the problem asap

Aug 2025

Infrastructure Maintenance August 28th
  • Completed
    August 28, 2025 at 7:00 AM
    Completed
    August 28, 2025 at 7:00 AM
    Maintenance has completed successfully
  • In progress
    August 28, 2025 at 5:00 AM
    In progress
    August 28, 2025 at 5:00 AM
    Maintenance is now in progress
  • Planned
    August 28, 2025 at 5:00 AM
    Planned
    August 28, 2025 at 5:00 AM

    Short description of planned tasks:

    - Housekeeping tasks on backend systems

    Expected Impact:

    - During the period there is the possibility of brief interruptions to certain services. Please note that a complete suspension of all the services during the whole period is unlikely.

Deployment Window for OX App Suite v8.40
  • Completed
    August 07, 2025 at 8:00 AM
    Completed
    August 07, 2025 at 8:00 AM
    Maintenance has completed successfully
  • In progress
    August 07, 2025 at 6:00 AM
    In progress
    August 07, 2025 at 6:00 AM
    Maintenance is now in progress
  • Planned
    August 07, 2025 at 6:00 AM
    Planned
    August 07, 2025 at 6:00 AM

    This OX Cloud platform update includes the following main feature:

    - Introducing our new sidebar panel, designed to enhance productivity by providing easy access to calendar appointments, tasks, and release updates – all from the convenience of the far-right side of your screen. Users can now easily open their calendar, to-dos, and more using the new sidebar without having to leave their current app, allowing them to remain focused while reading or writing emails. The dynamic calendar sidebar delivers intuitive day and agenda views, enabling users to efficiently track tasks based on priority, and stay informed with real-time updates on the latest platform enhancements.

    - Other enhancements include more intuitive spam icons in Mail, numerous bug fixes to improve usability across the board – such as better alignment in calendar views when using multiple time zones, consistent focus indicators for keyboard navigation, restored secondary toolbars on mobile and smarter display of attachment icons in mail threads.

    Fixes to the OX Cloud platform in this release include:

    - https://documentation.open-xchange.com/appsuite/releases/8.40/

    Expected Impact

    - No user impact is expected

202508064200221 - Service degradation on ["cloudus-production"]
  • Resolved
    Resolved
    The Service Degradation has been closed.
  • Identified
    Identified
    A Service Degradation on the platform was detected and is confirmed. All affected services get investigated now. We keep you updated within your ticket about any news on this. We apologize for any inconveniences.
202508014200487 - Service degradation on ["cloudus-production"]
  • Resolved
    Resolved
    The Service Degradation has been closed.
  • Monitoring
    Monitoring
    The Service Degradation has been resolved and all Service operations are back to normal. We will closely monitor the platform for the next hours. We'd like to apologise again for any inconvenience this Service Degradation may have cause to you.
  • Update
    Update
    We still investigate the root cause of the affected services. As soon as new information are available we update you in your ticket.
  • Identified
    Identified
    We still investigate the root cause of the affected services. As soon as new information are available we update you in your ticket.
  • Monitoring
    Monitoring
    The Service Degradation has been resolved and all Service operations are back to normal. We will closely monitor the platform for the next hours. We'd like to apologise again for any inconvenience this Service Degradation may have cause to you.
  • Update
    Update
    We still investigate the root cause of the affected services. As soon as new information are available we update you in your ticket.
  • Identified
    Identified
    A Service Degradation on the platform was detected and is confirmed. All affected services get investigated now. We keep you updated within your ticket about any news on this. We apologize for any inconveniences.

Jul 2025

Infrastructure Maintenance 28th of July
  • Completed
    July 28, 2025 at 10:00 AM
    Completed
    July 28, 2025 at 10:00 AM
    Maintenance has completed successfully
  • In progress
    July 28, 2025 at 7:00 AM
    In progress
    July 28, 2025 at 7:00 AM
    Maintenance is now in progress
  • Planned
    July 28, 2025 at 7:00 AM
    Planned
    July 28, 2025 at 7:00 AM

    Short description of planned tasks:

    - Network maintenance tasks

    Expected Impact:

    - During the period there is the possibility of brief interruptions to certain services. Please note that a complete suspension of all the services during the whole period is unlikely.

Infrastructure Maintenance 21st of July
  • Completed
    July 21, 2025 at 10:00 AM
    Completed
    July 21, 2025 at 10:00 AM
    Maintenance has completed successfully
  • In progress
    July 21, 2025 at 7:00 AM
    In progress
    July 21, 2025 at 7:00 AM
    Maintenance is now in progress
  • Planned
    July 21, 2025 at 7:00 AM
    Planned
    July 21, 2025 at 7:00 AM

    Short description of planned tasks:

    - Network maintenance tasks

    Expected Impact:

    - During the period there is the possibility of brief interruptions to certain services. Please note that a complete suspension of all the services during the whole period is unlikely.

Service degradation on ["cloudus-production"]
  • Resolved
    Resolved
    This incident has been resolved.
  • Update
    Update

    We'd like to inform you that we detected a Service Degradation. 3rd party clients are affected all the time - Webmail should work partly. We apologize for any inconvenience this Degradation may create and will give you an update as soon as possible.

  • Update
    Update
    [We still investigate the root cause of the affected services. As soon as new information are available we update you in your ticket.](https://eu.oxcloud-status.net/cmd7fv2ch00feqe4oebfz8mrj)
  • Update
    Update
    We are currently investigating this incident.
  • Investigating
    Investigating

Infrastructure Maintenance 14th of July
  • Planned
    July 14, 2025 at 7:00 AM
    Planned
    July 14, 2025 at 7:00 AM

    Short description of planned tasks:
    - Network maintenance tasks

    Expected Impact:
    - During the period there is the possibility of brief interruptions to certain services. Please note that a complete suspension of all the services during the whole period is unlikely.

  • Update
    July 11, 2025 at 9:45 AM
    Completed
    July 11, 2025 at 9:45 AM

    The maintenance window has been canceled. We have to inform you, that our scheduled infrastructure maintenance will be postponed by one week. A new maintenance window will be created shortly.

  • Completed
    July 11, 2025 at 9:44 AM
    Completed
    July 11, 2025 at 9:44 AM
    Maintenance has completed successfully.
Deployment Window for OX App Suite v8.39
  • Completed
    July 10, 2025 at 8:00 AM
    Completed
    July 10, 2025 at 8:00 AM
    Maintenance has completed successfully
  • In progress
    July 10, 2025 at 6:00 AM
    In progress
    July 10, 2025 at 6:00 AM
    Maintenance is now in progress
  • Planned
    July 10, 2025 at 6:00 AM
    Planned
    July 10, 2025 at 6:00 AM

    This OX Cloud platform update includes the following main feature:

    - Users can now organize their inboxes more effectively on mobile, with support for inbox categories, and benefit from automatic contact cleanup via a new setting for deleting items in Trash.

    - In Mail, attachments using the XRechnung format are now detected and highlighted, and handling vCards has been improved to support adding multiple contacts.

    - Additionally, users will notice an updated compose window with undo/redo support and cleaner toolbars.

    - This release also addresses various visual and functional bugs, including fixes for incorrect all-day event timings, improved color contrast, better calendar localization, and smoother mail scheduling behavior.

    Fixes to the OX Cloud platform in this release include:
    - https://documentation.open-xchange.com/appsuite/releases/8.39/

    Expected Impact
    - No user impact is expected

Jul 2025 to Sep 2025

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