cloud-us - Notice history

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HTTP - Operational

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PROVISIONING - Operational

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Notice history

View current status

Nov 2025

202511304200203 - Service degradation on ["cloudus-production"]
ResolvedMajor outage1 hour
  • ResolvedUTC
    The Service Degradation has been closed.
  • IdentifiedUTC
    A Service Degradation on the platform was detected and is confirmed. All affected services get investigated now. We keep you updated within your ticket about any news on this. We apologize for any inconveniences.
NOV20
Infrastructure Maintenance November 20th
CompletedMaintenance5 hours
  • CompletedNovember 20, 2025 at 11:00 AMUTC
    Maintenance has completed successfully
  • In progressNovember 20, 2025 at 6:00 AMUTC
    Maintenance is now in progress
  • PlannedNovember 20, 2025 at 6:00 AMUTC

    Short description of planned tasks:

    - Housekeeping tasks on backend systems

    Expected Impact:

    - During the period there is the possibility of brief interruptions to certain services. Please note that a complete suspension of all the services during the whole period is unlikely.

NOV5
Deployment Window for OX App Suite v8.43
CompletedMaintenance2 hours
NOV4
Infrastructure Maintenance November 04th
CompletedMaintenance4 hours
  • CompletedNovember 04, 2025 at 6:00 AMUTC
    Maintenance has completed successfully
  • In progressNovember 04, 2025 at 2:00 AMUTC
    Maintenance is now in progress
  • PlannedNovember 04, 2025 at 2:00 AMUTC

    Short description of planned tasks:

    - Housekeeping tasks on backend systems

    Expected Impact:

    - During the period there is the possibility of brief interruptions to certain services. Please note that a complete suspension of all the services during the whole period is unlikely.

Oct 2025

OCT29
Deployment Window for OX App Suite v8.43
CompletedMaintenance
  • PlannedOctober 29, 2025 at 7:00 AMUTC

    This OX Cloud platform update includes the following main features:

    - A wide range of fixes improving accessibility, consistency, and reliability across mail, calendar and task features. A list of all improvements can be found here: https://documentation.open-xchange.com/appsuite/releases/8.43/changelogs/ui.html#fixed

    Fixes to the OX Cloud platform in this release include:

    - https://documentation.open-xchange.com/appsuite/releases/8.43/

    Expected Impact

    - No user impact is expected

  • CompletedOctober 29, 2025 at 6:32 AMUTC

    The maintenance window has been canceled. We have to inform you, that our scheduled maintenance will be postponed. A new maintenance window will be created shortly.

  • In progressOctober 29, 2025 at 6:32 AMUTC

    The maintenance window has been canceled. We have to inform you, that our scheduled maintenance will be postponed. A new maintenance window will be created shortly.

202510294200118 - Service degradation on ["cloudus-production"]
ResolvedMajor outage1 hour 28 minutes
  • ResolvedUTC
    The Service Degradation has been closed.
  • MonitoringUTC
    The Service Degradation has been resolved and all Service operations are back to normal. We will closely monitor the platform for the next hours. We'd like to apologise again for any inconvenience this Service Degradation may have cause to you.
  • IdentifiedUTC
    A Service Degradation on the platform was detected and is confirmed. All affected services get investigated now. We keep you updated within your ticket about any news on this. We apologize for any inconveniences.
OCT29
Infrastructure Maintenance October 29th
CompletedMaintenance4 hours
  • CompletedOctober 29, 2025 at 5:00 AMUTC
    Maintenance has completed successfully
  • In progressOctober 29, 2025 at 1:00 AMUTC
    Maintenance is now in progress
  • PlannedOctober 29, 2025 at 1:00 AMUTC

    Short description of planned tasks:

    - Housekeeping tasks on backend systems

    Expected Impact:

    - During the period there is the possibility of brief interruptions to certain services. Please note that a complete suspension of all the services during the whole period is unlikely.

OCT15
Infrastructure Maintenance for Dovecot Pro October 15th (100%)
CompletedMaintenance3 hours
  • CompletedOctober 15, 2025 at 8:00 AMUTC
    Maintenance has completed successfully
  • In progressOctober 15, 2025 at 5:00 AMUTC
    Maintenance is now in progress
  • PlannedOctober 15, 2025 at 5:00 AMUTC

    Short description of planned tasks:

    - Housekeeping tasks on backend systems

    Expected Impact:

    - The main focus of this release is to improve the quality and stability of Dovecot Pro. During the period there is the possibility of brief interruptions to certain services. Please note that a complete suspension of all the services during the whole period is unlikely.

OCT14
Infrastructure Maintenance for Dovecot Pro October 14th (50%)
CompletedMaintenance3 hours
  • CompletedOctober 14, 2025 at 8:00 AMUTC
    Maintenance is now in progress
  • In progressOctober 14, 2025 at 5:00 AMUTC
    Maintenance is now in progress
  • PlannedOctober 14, 2025 at 5:00 AMUTC

    Short description of planned tasks:

    - Housekeeping tasks on backend systems

    Expected Impact:

    - The main focus of this release is to improve the quality and stability of Dovecot Pro. During the period there is the possibility of brief interruptions to certain services. Please note that a complete suspension of all the services during the whole period is unlikely.

Sep 2025

SEP18
Infrastructure Maintenance September 18th
CompletedMaintenance5 hours
  • CompletedSeptember 18, 2025 at 10:00 AMUTC
    Maintenance has completed successfully
  • In progressSeptember 18, 2025 at 5:00 AMUTC
    Maintenance is now in progress
  • PlannedSeptember 18, 2025 at 5:00 AMUTC

    Short description of planned tasks:

    - Housekeeping tasks on backend systems

    Expected Impact:

    - No user impact is expected

SEP4
Deployment Window for OX App Suite v8.41
CompletedMaintenance2 hours
  • CompletedSeptember 04, 2025 at 8:00 AMUTC
    Maintenance has completed successfully
  • In progressSeptember 04, 2025 at 6:00 AMUTC
    Maintenance is now in progress
  • PlannedSeptember 04, 2025 at 6:00 AMUTC

    This OX Cloud platform update includes the following main feature:

    - This update introduces our brand-new Signature Designer, making it easier than ever to create professional-looking email signatures without any design skills.

    - We've also added support for the Greek language, refreshed translations, and introduced a handy feature toggle for Mail Statistics.

    - A range of fixes enhance everyday use - from clearer timezone naming in the calendar to improved accessibility in mail composition and a smoother experience on iPad. All of this comes together to make things easier and more efficient.

    Fixes to the OX Cloud platform in this release include:

    - https://documentation.open-xchange.com/appsuite/releases/8.41/

    Expected Impact

    - No user impact is expected

Customers are unable to log in
ResolvedDegraded performance5 hours 17 minutes
  • ResolvedUTC
    This incident has been resolved.
  • MonitoringUTC
    We implemented a fix and are currently monitoring the result.
  • UpdateUTC
    We are continuing to work on a fix for this incident.
  • UpdateUTC
    We are continuing to work on a fix for this incident.
  • UpdateUTC
    We are continuing to work on a fix for this incident.
  • IdentifiedUTC

    We are currently working on fixing the problem asap

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