cloud-us - Notice history

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Aug 2025 · 100.0%Sep · 100.0%Oct · 100.0%

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Aug 2025
Sep 2025
Oct 2025

Notice history

Oct 2025

Infrastructure Maintenance for Dovecot Pro October 15th (100%)
  • Completed
    October 15, 2025 at 8:00 AM
    Completed
    October 15, 2025 at 8:00 AM
    Maintenance has completed successfully
  • In progress
    October 15, 2025 at 5:00 AM
    In progress
    October 15, 2025 at 5:00 AM
    Maintenance is now in progress
  • Planned
    October 15, 2025 at 5:00 AM
    Planned
    October 15, 2025 at 5:00 AM

    Short description of planned tasks:

    - Housekeeping tasks on backend systems

    Expected Impact:

    - The main focus of this release is to improve the quality and stability of Dovecot Pro. During the period there is the possibility of brief interruptions to certain services. Please note that a complete suspension of all the services during the whole period is unlikely.

Infrastructure Maintenance for Dovecot Pro October 14th (50%)
  • Completed
    October 14, 2025 at 8:00 AM
    Completed
    October 14, 2025 at 8:00 AM
    Maintenance is now in progress
  • In progress
    October 14, 2025 at 5:00 AM
    In progress
    October 14, 2025 at 5:00 AM
    Maintenance is now in progress
  • Planned
    October 14, 2025 at 5:00 AM
    Planned
    October 14, 2025 at 5:00 AM

    Short description of planned tasks:

    - Housekeeping tasks on backend systems

    Expected Impact:

    - The main focus of this release is to improve the quality and stability of Dovecot Pro. During the period there is the possibility of brief interruptions to certain services. Please note that a complete suspension of all the services during the whole period is unlikely.

Infrastructure Maintenance for Dovecot Pro October 13th (10%)
  • Completed
    October 13, 2025 at 8:00 AM
    Completed
    October 13, 2025 at 8:00 AM
    Maintenance is now in progress
  • In progress
    October 13, 2025 at 5:00 AM
    In progress
    October 13, 2025 at 5:00 AM
    Maintenance is now in progress
  • Planned
    October 13, 2025 at 5:00 AM
    Planned
    October 13, 2025 at 5:00 AM

    Short description of planned tasks:

    - Housekeeping tasks on backend systems

    Expected Impact:

    - The main focus of this release is to improve the quality and stability of Dovecot Pro. During the period there is the possibility of brief interruptions to certain services. Please note that a complete suspension of all the services during the whole period is unlikely.

202510114200305 - Service degradation on ["cloudus-production"]
  • Resolved
    Resolved
    The Service Degradation has been closed.
  • Monitoring
    Monitoring
    The Service Degradation has been resolved and all Service operations are back to normal. We will closely monitor the platform for the next hours. We'd like to apologise again for any inconvenience this Service Degradation may have cause to you.
  • Update
    Update
    We still investigate the root cause of the affected services. As soon as new information are available we update you in your ticket.
  • Update
    Update
    We still investigate the root cause of the affected services. As soon as new information are available we update you in your ticket.
  • Identified
    Identified
    A Service Degradation on the platform was detected and is confirmed. All affected services get investigated now. We keep you updated within your ticket about any news on this. We apologize for any inconveniences.
Deployment Window for OX App Suite v8.42
  • Completed
    October 02, 2025 at 10:00 AM
    Completed
    October 02, 2025 at 10:00 AM
    Maintenance has completed successfully
  • In progress
    October 02, 2025 at 8:00 AM
    In progress
    October 02, 2025 at 8:00 AM
    Maintenance is now in progress
  • Planned
    October 02, 2025 at 8:00 AM
    Planned
    October 02, 2025 at 8:00 AM

    This OX Cloud platform update includes the following main features:

    - The Signature Designer has been upgraded with saved personal details, flexible typography, theme-aware elements and drag-and-drop image uploads.

    - The design of the portal is cleaner, with a simplified layout.

    - External mail accounts now update automatically after password changes and file size error messages are clearer when adding attachments to emails.

    - Drive search is easier, as you can filter by file type alone, and overall performance and accessibility have been improved, with fixes for dropdowns, dark mode, screen readers and the picture editor.

    Fixes to the OX Cloud platform in this release include:

    - https://documentation.open-xchange.com/appsuite/releases/8.42/

    Expected Impact

    - No user impact is expected

Sep 2025

Infrastructure Maintenance September 18th
  • Completed
    September 18, 2025 at 10:00 AM
    Completed
    September 18, 2025 at 10:00 AM
    Maintenance has completed successfully
  • In progress
    September 18, 2025 at 5:00 AM
    In progress
    September 18, 2025 at 5:00 AM
    Maintenance is now in progress
  • Planned
    September 18, 2025 at 5:00 AM
    Planned
    September 18, 2025 at 5:00 AM

    Short description of planned tasks:

    - Housekeeping tasks on backend systems

    Expected Impact:

    - No user impact is expected

Deployment Window for OX App Suite v8.41
  • Completed
    September 04, 2025 at 8:00 AM
    Completed
    September 04, 2025 at 8:00 AM
    Maintenance has completed successfully
  • In progress
    September 04, 2025 at 6:00 AM
    In progress
    September 04, 2025 at 6:00 AM
    Maintenance is now in progress
  • Planned
    September 04, 2025 at 6:00 AM
    Planned
    September 04, 2025 at 6:00 AM

    This OX Cloud platform update includes the following main feature:

    - This update introduces our brand-new Signature Designer, making it easier than ever to create professional-looking email signatures without any design skills.

    - We've also added support for the Greek language, refreshed translations, and introduced a handy feature toggle for Mail Statistics.

    - A range of fixes enhance everyday use - from clearer timezone naming in the calendar to improved accessibility in mail composition and a smoother experience on iPad. All of this comes together to make things easier and more efficient.

    Fixes to the OX Cloud platform in this release include:

    - https://documentation.open-xchange.com/appsuite/releases/8.41/

    Expected Impact

    - No user impact is expected

Customers are unable to log in
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Update
    Update
    We are continuing to work on a fix for this incident.
  • Update
    Update
    We are continuing to work on a fix for this incident.
  • Update
    Update
    We are continuing to work on a fix for this incident.
  • Identified
    Identified

    We are currently working on fixing the problem asap

Aug 2025

Infrastructure Maintenance August 28th
  • Completed
    August 28, 2025 at 7:00 AM
    Completed
    August 28, 2025 at 7:00 AM
    Maintenance has completed successfully
  • In progress
    August 28, 2025 at 5:00 AM
    In progress
    August 28, 2025 at 5:00 AM
    Maintenance is now in progress
  • Planned
    August 28, 2025 at 5:00 AM
    Planned
    August 28, 2025 at 5:00 AM

    Short description of planned tasks:

    - Housekeeping tasks on backend systems

    Expected Impact:

    - During the period there is the possibility of brief interruptions to certain services. Please note that a complete suspension of all the services during the whole period is unlikely.

Deployment Window for OX App Suite v8.40
  • Completed
    August 07, 2025 at 8:00 AM
    Completed
    August 07, 2025 at 8:00 AM
    Maintenance has completed successfully
  • In progress
    August 07, 2025 at 6:00 AM
    In progress
    August 07, 2025 at 6:00 AM
    Maintenance is now in progress
  • Planned
    August 07, 2025 at 6:00 AM
    Planned
    August 07, 2025 at 6:00 AM

    This OX Cloud platform update includes the following main feature:

    - Introducing our new sidebar panel, designed to enhance productivity by providing easy access to calendar appointments, tasks, and release updates – all from the convenience of the far-right side of your screen. Users can now easily open their calendar, to-dos, and more using the new sidebar without having to leave their current app, allowing them to remain focused while reading or writing emails. The dynamic calendar sidebar delivers intuitive day and agenda views, enabling users to efficiently track tasks based on priority, and stay informed with real-time updates on the latest platform enhancements.

    - Other enhancements include more intuitive spam icons in Mail, numerous bug fixes to improve usability across the board – such as better alignment in calendar views when using multiple time zones, consistent focus indicators for keyboard navigation, restored secondary toolbars on mobile and smarter display of attachment icons in mail threads.

    Fixes to the OX Cloud platform in this release include:

    - https://documentation.open-xchange.com/appsuite/releases/8.40/

    Expected Impact

    - No user impact is expected

202508064200221 - Service degradation on ["cloudus-production"]
  • Resolved
    Resolved
    The Service Degradation has been closed.
  • Identified
    Identified
    A Service Degradation on the platform was detected and is confirmed. All affected services get investigated now. We keep you updated within your ticket about any news on this. We apologize for any inconveniences.
202508014200487 - Service degradation on ["cloudus-production"]
  • Resolved
    Resolved
    The Service Degradation has been closed.
  • Monitoring
    Monitoring
    The Service Degradation has been resolved and all Service operations are back to normal. We will closely monitor the platform for the next hours. We'd like to apologise again for any inconvenience this Service Degradation may have cause to you.
  • Update
    Update
    We still investigate the root cause of the affected services. As soon as new information are available we update you in your ticket.
  • Identified
    Identified
    We still investigate the root cause of the affected services. As soon as new information are available we update you in your ticket.
  • Monitoring
    Monitoring
    The Service Degradation has been resolved and all Service operations are back to normal. We will closely monitor the platform for the next hours. We'd like to apologise again for any inconvenience this Service Degradation may have cause to you.
  • Update
    Update
    We still investigate the root cause of the affected services. As soon as new information are available we update you in your ticket.
  • Identified
    Identified
    A Service Degradation on the platform was detected and is confirmed. All affected services get investigated now. We keep you updated within your ticket about any news on this. We apologize for any inconveniences.

Aug 2025 to Oct 2025

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