cloud-us - Notice history

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Sep 2025
Oct 2025
Nov 2025

Notice history

Nov 2025

Infrastructure Maintenance November 20th
  • Completed
    November 20, 2025 at 11:00 AM
    Completed
    November 20, 2025 at 11:00 AM
    Maintenance has completed successfully
  • In progress
    November 20, 2025 at 6:00 AM
    In progress
    November 20, 2025 at 6:00 AM
    Maintenance is now in progress
  • Planned
    November 20, 2025 at 6:00 AM
    Planned
    November 20, 2025 at 6:00 AM

    Short description of planned tasks:

    - Housekeeping tasks on backend systems

    Expected Impact:

    - During the period there is the possibility of brief interruptions to certain services. Please note that a complete suspension of all the services during the whole period is unlikely.

Deployment Window for OX App Suite v8.43
  • Completed
    November 05, 2025 at 9:00 AM
    Completed
    November 05, 2025 at 9:00 AM
    Maintenance has completed successfully
  • In progress
    November 05, 2025 at 7:00 AM
    In progress
    November 05, 2025 at 7:00 AM
    Maintenance is now in progress
  • Planned
    November 05, 2025 at 7:00 AM
    Planned
    November 05, 2025 at 7:00 AM

    This OX Cloud platform update includes the following main features:

    - A wide range of fixes improving accessibility, consistency, and reliability across mail, calendar and task features. A list of all improvements can be found here: https://documentation.open-xchange.com/appsuite/releases/8.43/changelogs/ui.html#fixed

    Fixes to the OX Cloud platform in this release include:

    - https://documentation.open-xchange.com/appsuite/releases/8.43/

    Expected Impact

    - No user impact is expected

Infrastructure Maintenance November 04th
  • Completed
    November 04, 2025 at 6:00 AM
    Completed
    November 04, 2025 at 6:00 AM
    Maintenance has completed successfully
  • In progress
    November 04, 2025 at 2:00 AM
    In progress
    November 04, 2025 at 2:00 AM
    Maintenance is now in progress
  • Planned
    November 04, 2025 at 2:00 AM
    Planned
    November 04, 2025 at 2:00 AM

    Short description of planned tasks:

    - Housekeeping tasks on backend systems

    Expected Impact:

    - During the period there is the possibility of brief interruptions to certain services. Please note that a complete suspension of all the services during the whole period is unlikely.

Oct 2025

Deployment Window for OX App Suite v8.43
  • Planned
    October 29, 2025 at 7:00 AM
    Planned
    October 29, 2025 at 7:00 AM

    This OX Cloud platform update includes the following main features:

    - A wide range of fixes improving accessibility, consistency, and reliability across mail, calendar and task features. A list of all improvements can be found here: https://documentation.open-xchange.com/appsuite/releases/8.43/changelogs/ui.html#fixed

    Fixes to the OX Cloud platform in this release include:

    - https://documentation.open-xchange.com/appsuite/releases/8.43/

    Expected Impact

    - No user impact is expected

  • Completed
    October 29, 2025 at 6:32 AM
    Completed
    October 29, 2025 at 6:32 AM

    The maintenance window has been canceled. We have to inform you, that our scheduled maintenance will be postponed. A new maintenance window will be created shortly.

  • In progress
    October 29, 2025 at 6:32 AM
    In progress
    October 29, 2025 at 6:32 AM

    The maintenance window has been canceled. We have to inform you, that our scheduled maintenance will be postponed. A new maintenance window will be created shortly.

202510294200118 - Service degradation on ["cloudus-production"]
  • Resolved
    Resolved
    The Service Degradation has been closed.
  • Monitoring
    Monitoring
    The Service Degradation has been resolved and all Service operations are back to normal. We will closely monitor the platform for the next hours. We'd like to apologise again for any inconvenience this Service Degradation may have cause to you.
  • Identified
    Identified
    A Service Degradation on the platform was detected and is confirmed. All affected services get investigated now. We keep you updated within your ticket about any news on this. We apologize for any inconveniences.
Infrastructure Maintenance October 29th
  • Completed
    October 29, 2025 at 5:00 AM
    Completed
    October 29, 2025 at 5:00 AM
    Maintenance has completed successfully
  • In progress
    October 29, 2025 at 1:00 AM
    In progress
    October 29, 2025 at 1:00 AM
    Maintenance is now in progress
  • Planned
    October 29, 2025 at 1:00 AM
    Planned
    October 29, 2025 at 1:00 AM

    Short description of planned tasks:

    - Housekeeping tasks on backend systems

    Expected Impact:

    - During the period there is the possibility of brief interruptions to certain services. Please note that a complete suspension of all the services during the whole period is unlikely.

Infrastructure Maintenance for Dovecot Pro October 15th (100%)
  • Completed
    October 15, 2025 at 8:00 AM
    Completed
    October 15, 2025 at 8:00 AM
    Maintenance has completed successfully
  • In progress
    October 15, 2025 at 5:00 AM
    In progress
    October 15, 2025 at 5:00 AM
    Maintenance is now in progress
  • Planned
    October 15, 2025 at 5:00 AM
    Planned
    October 15, 2025 at 5:00 AM

    Short description of planned tasks:

    - Housekeeping tasks on backend systems

    Expected Impact:

    - The main focus of this release is to improve the quality and stability of Dovecot Pro. During the period there is the possibility of brief interruptions to certain services. Please note that a complete suspension of all the services during the whole period is unlikely.

Infrastructure Maintenance for Dovecot Pro October 14th (50%)
  • Completed
    October 14, 2025 at 8:00 AM
    Completed
    October 14, 2025 at 8:00 AM
    Maintenance is now in progress
  • In progress
    October 14, 2025 at 5:00 AM
    In progress
    October 14, 2025 at 5:00 AM
    Maintenance is now in progress
  • Planned
    October 14, 2025 at 5:00 AM
    Planned
    October 14, 2025 at 5:00 AM

    Short description of planned tasks:

    - Housekeeping tasks on backend systems

    Expected Impact:

    - The main focus of this release is to improve the quality and stability of Dovecot Pro. During the period there is the possibility of brief interruptions to certain services. Please note that a complete suspension of all the services during the whole period is unlikely.

Sep 2025

Infrastructure Maintenance September 18th
  • Completed
    September 18, 2025 at 10:00 AM
    Completed
    September 18, 2025 at 10:00 AM
    Maintenance has completed successfully
  • In progress
    September 18, 2025 at 5:00 AM
    In progress
    September 18, 2025 at 5:00 AM
    Maintenance is now in progress
  • Planned
    September 18, 2025 at 5:00 AM
    Planned
    September 18, 2025 at 5:00 AM

    Short description of planned tasks:

    - Housekeeping tasks on backend systems

    Expected Impact:

    - No user impact is expected

Deployment Window for OX App Suite v8.41
  • Completed
    September 04, 2025 at 8:00 AM
    Completed
    September 04, 2025 at 8:00 AM
    Maintenance has completed successfully
  • In progress
    September 04, 2025 at 6:00 AM
    In progress
    September 04, 2025 at 6:00 AM
    Maintenance is now in progress
  • Planned
    September 04, 2025 at 6:00 AM
    Planned
    September 04, 2025 at 6:00 AM

    This OX Cloud platform update includes the following main feature:

    - This update introduces our brand-new Signature Designer, making it easier than ever to create professional-looking email signatures without any design skills.

    - We've also added support for the Greek language, refreshed translations, and introduced a handy feature toggle for Mail Statistics.

    - A range of fixes enhance everyday use - from clearer timezone naming in the calendar to improved accessibility in mail composition and a smoother experience on iPad. All of this comes together to make things easier and more efficient.

    Fixes to the OX Cloud platform in this release include:

    - https://documentation.open-xchange.com/appsuite/releases/8.41/

    Expected Impact

    - No user impact is expected

Customers are unable to log in
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Update
    Update
    We are continuing to work on a fix for this incident.
  • Update
    Update
    We are continuing to work on a fix for this incident.
  • Update
    Update
    We are continuing to work on a fix for this incident.
  • Identified
    Identified

    We are currently working on fixing the problem asap

Sep 2025 to Nov 2025

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